FAQ — OCHSTIN® OFFICIAL STORE
Frequently Asked Questions
Welcome to the OCHSTIN® official store.
Discover answers to the most frequently asked questions regarding our watches, orders, delivery, returns, warranty, and our customer service.
OCHSTIN® — Time. Character. Precision.
⌚ OUR WATCHES
What is OCHSTIN®?
OCHSTIN® is a watch brand offering watches with a bold design, including automatic, chronograph, and quartz models.
Our vision is based on a combination of style, character, and precision, with collections designed to accompany various lifestyles.
What types of watches do you offer?
Our collection includes:
- Automatic watches
- Chronograph watches
- Quartz watches
- Skeleton watches
- Men's watches
- Leather strap models
- Steel strap models
- Nylon strap models
The exact features depend on each model.
What is the difference between an automatic watch and a quartz watch?
An automatic watch works thanks to a mechanical movement wound, in particular, by the movement of the wrist.
A quartz watch works thanks to an electronic movement powered by a battery.
Both technologies have their own features and advantages.
Can an automatic watch stop?
Yes.
An automatic mechanical watch can stop when it is not worn for a certain period.
It may then be necessary to wind it or restart it before wearing it again.
This characteristic is inherent to the functioning of a mechanical movement and does not necessarily constitute a defect.
Are automatic watches as accurate as quartz watches?
Mechanical movements may have a different precision variation than a quartz watch.
This variation is a normal characteristic of mechanical operation and can depend on the movement and conditions of use.
💧 WATER RESISTANCE
Are OCHSTIN watches water-resistant?
The level of water resistance depends on the model.
We recommend that you always check the specifications indicated on the product page before any contact with water.
Can I swim with my watch?
Not necessarily.
For example, a 3 ATM / 30m rating does not mean that the watch is suitable for diving or swimming.
Always respect the level of water resistance specifically indicated for your model.
Can I shower with my watch?
We recommend following the instructions specific to your model and avoiding any exposure to water that exceeds the level of resistance provided by the manufacturer.
🛒 ORDERING
How do I place an order?
To order from OCHSTIN®:
- Select your watch.
- Check its features.
- Click Add to Cart.
- Check your cart.
- Enter your delivery information.
- Choose your payment method.
- Confirm your order.
An order confirmation will then be sent to you by email.
Can I change my order?
If your order has not yet been processed or shipped, please contact us as soon as possible.
We will do our best to make the requested change.
Once the order has been shipped, a change of address or order cannot be guaranteed.
Can I cancel my order?
Yes, if the order has not yet been processed or shipped.
Contact us immediately after your purchase.
If the order has already been shipped, you can exercise your right of withdrawal after receipt in accordance with our return policy.
📦 DELIVERY
Does OCHSTIN® ship internationally?
Yes.
OCHSTIN® ships its orders internationally to the destinations available at the time of checkout.
What are the delivery times?
After shipping, the estimated delivery time is generally:
5 to 8 business days.
Before shipping, order preparation generally requires 1 to 3 business days.
Times may vary depending on the country, the carrier, customs formalities, and peak periods.
What is the preparation time?
The processing time is generally:
1 to 3 business days after payment validation.
How can I track my order?
When a tracking number is available, the necessary information will be provided to you after your order has been shipped.
It may be necessary to wait a few days before the first information appears in the carrier's system.
My tracking isn't working yet. Is that normal?
Yes, in some cases.
After shipping, several days may be required before the first tracking information appears.
If your tracking remains unchanged for an unusually long period, contact our customer service with your order number.
My package is marked as delivered but I have not received it. What should I do?
We recommend you check:
- your mailbox;
- any potential drop-off location;
- with anyone who might have received the package;
- with the carrier.
If the package remains missing, contact our customer service so we can assist you.
What happens if I provided the wrong address?
The customer is responsible for the accuracy of the information provided when ordering.
Please check your:
- name;
- address;
- postal code;
- city;
- country;
- phone number;
- email address.
Contact us immediately in case of an error.
Once the order has been shipped, we cannot guarantee that a change will be possible.
Can customs duties apply?
Yes.
For certain destinations located outside the European Union, customs duties, import taxes, or local fees may be applied by the authorities of the destination country.
When these fees are not included during payment, they may remain the responsibility of the recipient.
🔄 RETURNS
How long do I have to return my watch?
You have 14 days from the receipt of your order to notify us of your decision to withdraw.
After your request, you then have 14 days to return the product.
Can I try the watch before deciding?
Yes.
You may handle and try out the product to the extent necessary to verify its nature, features, and proper functioning.
Any handling beyond what is necessary that leads to a depreciation of the product may affect the amount refunded.
Are return shipping costs free?
In the event of a change of mind or exercising the right of withdrawal, the direct costs of returning the item are the responsibility of the customer.
If the product is defective, damaged, or incorrect, contact us before any return. When the situation justifies it, the necessary return costs may be covered by OCHSTIN®.
How do I make a return?
Contact our customer service before shipping your return.
We will provide you with instructions as well as the address to use.
Never send a return directly to the address on the original packaging without receiving our instructions.
When will I be refunded?
Once the return is accepted, the refund is made using the same payment method used for the order, unless agreed otherwise.
The refund is processed in accordance with applicable legal timeframes. Depending on your bank or payment provider, additional time may be required before the refund appears on your account.
🛡️ OCHSTIN® WARRANTY
Are OCHSTIN watches under warranty?
Yes.
Watches purchased directly on ochstintime.com benefit from the applicable legal warranties.
For consumers entitled to French law, new products are notably covered by the legal guarantee of conformity for 2 years from the delivery of the goods.
What does the legal guarantee of conformity cover?
It may apply notably when a product:
- does not correspond to the description presented at the time of purchase;
- does not possess the qualities or functionalities advertised;
- has a lack of conformity under the conditions provided by law.
What should I do if my watch has a problem?
Contact us with:
- your order number;
- the model in question;
- a precise description of the problem;
- photos or a short video if necessary.
Our team will examine your request and indicate the procedure to follow.
Does the warranty cover a dropped or broken watch?
The legal warranty does not cover problems resulting exclusively from an impact, a fall after receipt, improper use, unauthorized modification, or normal wear and tear.
These exclusions do not, however, reduce the consumer's legal rights when a genuine lack of conformity exists.
🧼 WATCH CARE
How do I care for my OCHSTIN watch?
To preserve your watch:
- avoid significant impacts;
- respect its water resistance level;
- avoid harsh chemicals;
- clean the case and strap regularly with a suitable cloth;
- follow the specific recommendations for your model.
How should I store an automatic watch?
If you do not wear your automatic watch for an extended period, it may stop.
This is normal for a mechanical movement.
Before wearing it again, it may require being restarted or wound.
💳 PAYMENT
Is payment secure?
Yes.
Payments are processed via the secure payment solutions available in our store.
In which currencies can I purchase?
OCHSTIN® offers different currencies depending on the country selected in the store, including EUR, USD, GBP, CAD, AUD, and other international currencies.
🌍 OCHSTIN® INTERNATIONAL
Can I order from my country?
The OCHSTIN® store offers a selection of international destinations.
The available country and delivery terms are displayed at the time of ordering.
Where is OCHSTIN® located?
OCHSTIN® is operated from France by:
NOVA COMMERCE
Individual Entrepreneur – Micro-enterprise
1 Ter rue Bellevue
31150 Bruguières
France
SIREN: 842 686 578
SIRET: 842 686 578 00027
RCS: Toulouse
Intracommunity VAT: FR59 842686578
What is the contact address for OCHSTIN®?
OCHSTIN® Official Store
1 Ter rue Bellevue
31150 Bruguières
France
📩 CUSTOMER SERVICE
How can I contact OCHSTIN®?
For any questions regarding an order, delivery, return, or a watch:
OCHSTIN® CUSTOMER CARE
To speed up the processing of your request, please include your order number when your query concerns a purchase.
What should I include in my message?
Depending on your request, include:
- your name;
- your order number;
- the model concerned;
- your question or problem;
- photos or videos when necessary.
Our team will then be able to process your request more efficiently.
⌚ YOUR OCHSTIN® EXPERIENCE
At OCHSTIN®, we believe that a watch is more than just an instrument for reading the time.
It is an element of character, style, and identity.
OCHSTIN® Official Store
TIME. CHARACTER. PRECISION.
❓ CAN'T FIND THE ANSWER?
Our team is at your disposal.
OCHSTIN® CUSTOMER CARE
📧 support@ochstintime.com
We invite you to contact us with your order number when your request concerns a purchase.