Shipping policy

At OCHSTIN, we pay particular attention to the preparation and delivery of every order.

Order processing

Once your payment has been confirmed, your order goes into preparation.

Processing time is generally 1 to 3 business days.

During busy periods, launches, promotions or public holidays, this time may exceptionally be longer.

Delivery times

After shipment, the estimated delivery time is generally:

5 to 8 business days

Delivery times may vary depending on the destination country, the carrier, customs formalities and busy periods.

These times are estimates and may exceptionally be extended due to circumstances beyond our control.

International delivery

OCHSTIN ships orders internationally.

Available destinations are shown when placing your order.

Depending on the destination country, delivery may take longer than usual.

Shipping costs

Applicable shipping costs are clearly shown when you place your order, before payment.

When free shipping is available for your destination, it is shown automatically during checkout.

Order tracking

When tracking is available, the necessary information will be sent to you once your order has shipped.

It may take a few days before the first tracking information appears on the carrier's website.

Delivery address

The customer is responsible for the accuracy of the information provided when ordering.

We recommend carefully checking your name, address, postcode, city, country, phone number and email address before completing your purchase.

If you make a mistake, contact us as soon as possible at:

support@ochstintime.com

Once the order has shipped, we cannot guarantee that the delivery address can still be changed.

Delivery delays

Despite all our efforts, delays may occasionally occur, in particular due to the carrier, customs checks, busy periods or events beyond our control.

If your order significantly exceeds the announced delivery time, contact us at support@ochstintime.com with your order number so we can check its progress.

Parcel marked as delivered but not received

If tracking shows that your parcel has been delivered but you have not received it, please first check your mailbox, any drop-off points and with anyone who may have accepted the parcel.

You can also contact the carrier.

If the parcel still cannot be found, contact our customer service so we can assist you with the necessary steps.

Damaged parcel or problem on receipt

If your parcel or your watch arrives damaged, contact us promptly at:

support@ochstintime.com

Please include your order number and, where relevant, photos of the parcel and the product concerned.

We will review your request and offer you an appropriate solution in accordance with your rights.

Customs duties and taxes

For some destinations outside the European Union, customs duties, import taxes or local fees may be charged by the authorities of the destination country.

When these costs are not included in the amount paid at checkout, they may be payable by the recipient.